Privacy Policy

Last updated: February 8, 2024

Introduction

ShipLoop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email address, company name)
  • Feature requests and feedback you submit through integrated platforms
  • Usage data and analytics about how you interact with our app
  • Device information (device type, operating system, unique device identifiers)
  • Log data (access times, pages viewed, app crashes)

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process and cluster feature requests using AI
  • Generate code and deployments based on your requests
  • Send you notifications about feature request status updates
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent security incidents

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • With third-party service providers who perform services on our behalf
  • To comply with legal obligations or respond to lawful requests
  • To protect our rights, privacy, safety, or property
  • With your consent or at your direction

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • SOC 2 Type II certification

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict processing of your information
  • Data portability
  • Withdraw consent at any time

Third-Party Services

Our app may integrate with third-party services (such as Intercom, Slack, and Vercel). These services have their own privacy policies, and we encourage you to review them.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: privacy@shiploop.io
  • Address: 123 Tech Street, San Francisco, CA 94102